This website is edited by Val - Travel Camp j.d.o.o. for services, a company incorporated in accordance with Croatian law,
registered in the Register of the Commercial Court of Zagreb, under number, registered under OIB 43597633875, with registered office at:
Đure Popovića 9 Šimunčevec (10360 Sesvete, Zagreb), Croatia,
Val-Travel Camp offers the following:
GENERAL CONDITIONS RELATING TO THE VAL TRAVEL CAMP TEAM LOYALTY PROGRAM
The words and expressions mentioned in the Terms and Conditions have the following meanings:
• Individual profile - the profile of the user in the Val-Travel Camp Team loyalty program, which contains certain personal data that is
collected when creating a profile on www.kampoprema.val-travel, Val-Travel Camp platform and registration on the Webshop;
• Customer - The customer of the product is a visitor to the online store who selects at least one product, completes the electronic
order form and sends it to the company Val-Travel Camp,
• Shop - Val-Travel Camp outlets in the territory of the Republic of Croatia
• Val-Travel Camp Team - a closed system between Val-Travel Camp, the partner and the user who become a member by registering on the
platform and accepting the terms and principles of the loyalty program.
• Seller - Val - Travel Camp j.d.o.o. for services, a company incorporated in accordance with Croatian law, registered in the Register of
the Court of Zagreb registered under OIB 43597633875, with registered office at: Đure Popovića 9 Šimunčevec (10360 Sesvete, City of Zagreb)
• Order - Val-Travel Camp form completed by the customer, following the necessary steps to purchase product (s) and / or services sold in
an online store, as specified in the Terms and Conditions.
• Agreement - a distance agreement, ie an agreement concluded between Val-Travel Camp as seller and buyer within an organized system of
sales or services without the simultaneous physical presence of the seller and the buyer in one place where until conclusion of the
agreement and exclusively uses one or more remote communication means (such as catalogs, human-assisted telephones, Internet, e-mail, etc.)
for the conclusion of the agreement, in accordance with these General Terms and Conditions explicitly accepted by the Buyer.
These general terms and conditions are considered an integral part of the agreement.
• Webshop - Val-Travel Camp online sales point.
SUBJECTS OF GENERAL TERMS AND CONDITIONS
(1) By opening an individual profile on the Val-Travel Camp Team platform or by registering in the Webshop, the User accepts the Terms and
Conditions and becomes a member of the Val-Travel Camp Team loyalty program and acquires the right on benefit.
(2) These terms and conditions govern the contractual relationship between the Val-Travel Camp Team Loyalty Program user and
(2) These terms and conditions govern the contractual relationship between the Val-Travel Camp Team Loyalty Program user and
(3) These general terms and conditions also apply to shopping via the web store. By registering in the Webshop, you automatically
become a User of the Val-Travel Camp Team loyalty program.
(4) The beneficiary of the Val-Travel Camp Team Loyalty Program can only be an adult.
(5) Val-Travel Camp Team is for personal and consumer use only. Benefits granted in Val-Travel Camp Team's loyalty program may not be
used for business transactions or purposes.
(6) Users of Val-Travel Camp Team's loyalty program warrant that all information provided to Val-Travel Camp to join the
Val-Travel Camp Team is correct. The user is responsible for any incorrect, incomplete, or outdated data.
ENTRY INTO FORCE OF THE CONTRACT, CONTRACT PERIOD AND AVAILABILITY OF THE PROGRAM
The agreement is entered into for an indefinite period of time and takes effect on the day of acceptance of these general terms and
ONLINE PLATFORM OPERATING VAL_TRAVEL CAMP TEAM
(a) By creating an individual profile and accepting the general terms and conditions on the online platform of Val-Travel Camp Team
or in the Webshop, an adult natural person becomes a member of the Val-Travel Camp Team loyalty program and is informed via a confirmation
email Individual profile.
(b) Val-Travel Camp undertakes to maintain and coordinate the loyalty program platform and to take all security and organizational
measures to prevent fraudulent and dishonest behavior. If the User is unable to gain access to the platform or any part of it due to
technical problems, he is obliged to immediately inform Val-Travel Camp.
CREATE AN INDIVIDUAL PROFILE
(1) The user undertakes to provide accurate personal data for the purpose of creating an individual profile and participating in the
Val-Travel Camp Team loyalty program.
(2) After the individual profile is created, the user is assigned the selected username and password. The password can be changed by
the user at any time.
(3) The user is obliged to update any change in his personal data.
(4) Val-Travel Camp is not liable for any damage as a result of not timely updating of changes in personal data.
PURCHASE OF PRODUCTS IN WEB STORE
The Consumer Protection Act, the Trade Act, the Electronic Commerce Act, the Civil Obligations Act and other applicable regulations
of the Republic of Croatia apply to the purchase of products in the online store. By accepting the terms and conditions, the
Val-Travel Camp method of returning products is also accepted.
Before making a purchase in the online store of Val-Travel Camp, www.kampoprem.val-travel.com, it is necessary to read these terms and
conditions carefully. You can only make a purchase after accepting the terms and conditions.
Delivery takes place in accordance with the agreed delivery conditions.
Val-Travel Camp offers an interactive service on the website www.kampoprema.val-travel.com The service consists of providing
information services and content management. The term "website" in the General Terms and Conditions refers to all websites located within
the domain www.kampoprema.val-travel.com. Val-Travel Camp reserves the right to change the Terms and Conditions at any time.
However, Val-Travel Camp will only namend the General Terms and Conditions in case of urgent need to harmonize them with the
regulations of the Republic of Croatia, in case of changes in the internal operational requirements of Val-Travel Camp and in case of
requests for the service or in case of requests for more efficient online orders. All changes to the terms and conditions will be
published on this website and the effective date will be announced. Registered users will be notified by email of the occurrence of
the changes and are invited to accept the new terms and conditions, as well as the consequences of non-acceptance. Any changes to the
terms and conditions are only valid for new orders that are registered after publication of these changes on this website.
The customer is obliged to check the terms and conditions in the relevant sections for each order as changes may occur between visits to
the online store. Upon registering on this website, customers declare that they have read and understood the terms and conditions,
that they are familiar with and agree to the terms set forth herein and agree to the use of websites accordingly.
The right to use the website is not transferable to other natural or legal persons. The registered user is personally responsible for
protecting the confidentiality of passwords (passwords) where they exist.
6.1. Information on distance selling
On this website we strive to ensure the correctness of the information, including descriptions of our products and services, and the
timeliness of changes in the prices of products and services. Unfortunately, sometimes omissions can occur. We will try to resolve any
issues that may arise as soon as possible. If there are any issues affecting the status of your order, we will notify you immediately.
6.3. Use of the website
Buyer and / or User explicitly agree that they use this website exclusively at their own risk. Val-Travel Camp, like none of its
employees, agents, third party service providers or licensed companies, warrants that use of this website will not be interrupted
or that there will be no errors; Nor does it guarantee (i) the consequences that may arise from the use of this website, or (ii) the
accuracy, reliability or content of any information, service or product offered through this website.
This disclaimer applies to any direct or indirect damage, possible injury caused by defects, errors, exclusion, interruption, deletion,
malfunction, delay in operation or transmission, computer virus, communication line interruption, theft, destruction or unauthorized
access, alteration or misuse of data on computer equipment or property of the buyer / user, termination of the contract,
inappropriate behavior, negligence or any other action by Val-Travel Camp or employees, agents and / or third party service providers
working there. The Buyer / User expressly confirms that Val-Travel Camp is not responsible for potentially offensive, inappropriate or
illegal behavior by other users or third parties and that the risk of damage that may arise from this is entirely at the expense of the
Buyer / User.
Val-Travel Camp, or any other natural or legal person involved in the creation, production or distribution of this website, or related
content and / or software, is in no way liable for any damages that may arise from its use, or due to the inability to use this website.
The buyer / user explicitly acknowledges that the terms and conditions of this chapter apply to the entire content of this website.
The Buyer / User is solely and solely responsible for the purchase, use and maintenance of its computer equipment, including, but not
limited to, all software and hardware it owns and uses, as well as other equipment necessary to access and using the Val-Travel Camp
website, shops and all related costs. Val-Travel Camp is not responsible for any damage to the equipment of the Customer / User that
may arise as a result of the use of this website.
For the avoidance of doubt or doubt about the disclaimer by Val-Travel Camp, the Customer / User is not denied the rights guaranteed by
the regulations or the rights arising from the contractual relationship with Val-Travel Camp.
Any misuse of the website by deliberately introducing computer viruses, Trojans, computer worms, logic bombs or other malicious or
technologically harmful material is prohibited. Unauthorized access to the website, the server on which the website is stored, or any
other server, computer or database linked to the website is also not permitted. An attack on a website via DoS (denial-of-service),
DDoS (distributed denial-of-service) or a similar attack is not allowed.
Except where prohibited by law, Val-Travel Camp is not liable for any loss or damage caused by a computer virus, DDoS attack
(distributed denial-of-service) or other technologically harmful material that may damage your computer equipment. Computer programs,
data or other property in the event that this occurs as a result of the use of the website or the downloading of any content from it or
any other related website by the user and / or the customer (in respect of both websites that link to the website of Val-Travel Camp
and to the website that can be reached via the website of Val-Travel Camp).
In case of abuse of the website, ie acting contrary to the above, Val-Travel Camp reserves the right to terminate access and suspend
the use of the website by those who abuse the Val-Travel Camp website , and to initiate appropriate proceedings against the competent
6.4. Processing of personal data in the context of online shopping.
By registering at www.kampoprema.val-travel.com, I give my consent that Val-Travel Camp, as controller within the meaning of the General
Data Protection Regulation, and its business partners, i.e. subcontractors, as controllers in terms of the General Data Protection
Regulation, collect, process and forward and exchange the following information with each other: my personal information stated in the
registration form and information about my orders.
I am aware of the right to withdraw this consent statement in full at any time. You can read the conditions for the protection of
personal data here:
The website of Val-Travel Camp. Val-Travel Camp highly values your privacy rights in the online world and strives for transparency about
the technologies it uses. In accordance with art. 12, 13 and 14 of Regulation (EU) 2016/679 of the European Parliament and of the
Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of
such data and repealing Directive 95/46 / EC (General Data Protection Regulation, hereinafter: "General Regulation"), we hereby provide
you with basic information about who the controller is, who are the recipients of data (persons to whom data is transferred in accordance
with the contract and legal provisions), which personal data we process, for what purposes and for how long we keep the data. We process
all personal data in accordance with the General Regulation, the General Regulation Implementation Act and other applicable regulations.
Val-Travel Camp J.D.O.O. for catering and tourism, travel agency, registered under OIB 43597633875, with registered office at:
Đure Popovića Street 9.Šimunčevec (10360 Sesvete, City of Zagreb), Croatia, hereinafter kampoprema.val-travel.com or
»Val Travel Camp j.d.o.o. for catering and tourism, the travel agency (hereinafter: "val-Travel Camp" or "we") acts as controller
procedures with regard to with regard to the collection and processing of personal data and with the general conditions of use of our
COLLECTION AND USE OF PERSONAL DATA
WE PROCESS PERSONAL TASKS FOR DIFFERENT PURPOSES:
TO PROVIDE THE SERVICE YOU HAVE REQUESTED
When you order products online, we collect your identity, contact details, shipping information, payment information and other
information necessary to complete the transaction. You can also create an account on our website to facilitate interaction with us.
TO MEET OUR BUSINESS NEEDS
You can visit the website without discovering much information about yourself. However, our servers automatically record technical data
about visitors for the proper display of our website, for security purposes, and for use in analyzing the performance of our website.
We also use the personal information we collect for internal purposes, such as improving our products and offerings, managing customer
accounts, gaining knowledge of our customers' needs, and contacting customers for research and information purposes.
We may use your personal information in the context of a business transaction and to protect our rights or property, to enforce our
TO COMPLY WITH OUR LEGAL OBLIGATIONS
We process your personal data to comply with tax, accounting and other legal obligations, for example in the context of commercial
transactions. In addition, we process your personal data when required by law or when required by a court decision or other binding
WITH YOUR PERMISSION
In some circumstances we may request your consent to the processing of your personal data. We do this, for example, to use certain
cookies; to use your email address for advertising purposes; when you subscribe to certain services (e.g. a regular newsletter) or when
you want to become a member of the Val-Travel Camp Team loyalty program. You always have the option to withdraw that consent.
In addition, you may voluntarily provide personal information, including, if applicable: your name, contact details (telephone number,
email address and address), date of birth, job title, names and contact details of friends and family, hobbies, areas of interest to you,
membership of professional associations, preferences for particular brands and products, reference sources. By providing information
permission to provide data.
If you are under the age of 16, you may not provide us with personal information unless you have previously obtained permission or
approval from a parent or guardian.
notice and, if necessary, offering to decide whether we may use your personal information in a different way. .
WE MAY SHARE YOUR PERSONAL INFORMATION FOR THE ABOVE PURPOSES WITH:
other entities of the Val-Travel Camp group; to service providers involved in the operation of this website and our business, the
provision of technology, payment processing and approval services, and the distribution of promotional materials; government agencies,
state regulators or other law enforcement authorities and courts, as prescribed or permitted by law or when bound by binding order; and
other third parties involved in the restructuring of the business, the sale or distribution of assets, the merger or sale of assets of
Val-Travel Camp or any of our subsidiaries or partners.
When we share your personal information with entities in non-EEA countries or Switzerland that do not provide the same level of data
protection, we will establish contractual guarantees in accordance with applicable data protection laws. For more information, please
contact us using the contact details below.
We take appropriate technical, physical and organizational measures to protect personal information from accidental or unlawful
destruction, accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no information security system can be 100%
secure. Consequently, while we strive to protect your personal information, we cannot guarantee or warrant that your personal information
will be protected from accidental loss or unauthorized access.
Visitors to this website have the following rights at all times:
the right to inspect and inspect data;
the right to be informed about the processing of personal data;
the right to data portability;
the right to withdraw consent;
the right to object;
the right to correct and amend personal data if the data is incomplete or inaccurate;
the right of deletion in cases such as ceasing the purpose of the processing, withdrawing consent or submitting an objection.
Below you will find the contact details to which you can send your request to firstname.lastname@example.org
We take reasonable steps to ensure that the personal information we collect is relevant to the purposes for which it will be used, is
reliable for its intended purpose and is accurate, complete and current. In some cases, however, we must rely on individual users to
provide us with personal information and maintain its accuracy. You are responsible for ensuring that your information is up to date
and accurate when you provide it to us and when our services provide you with the tools to maintain that information.
RETENTION OF PERSONAL DATA
We only keep personal data to the extent required by applicable law, or to the extent necessary for the purposes for which the data is
processed. We will delete personal data when we no longer need it, and in any case after the expiration of the longest storage period
prescribed by applicable law.
the policy has changed recently.
LINKS TO OTHER WEBSITES
third parties may have different policies. If you click on a link to another website operated by a third party or access it in any other
followed by third parties.
PLEASE CONTACT US
If you have any doubts or complaints about how we use your personal data, please contact our data protection officer at:
If you are of the opinion that your complaint has not been properly resolved, you have the right to contact the Dutch Data Protection
Val-Travel Camp, www.kampoprema.val-travel.com online store uses "cookies" during the purchase process so that the online store can
recognize and remember the user and thus make the purchase possible. More information about what cookies are, how they are collected and
how you can regulate them can be found here.
small text files with an identification number that are stored locally on your computer's hard drive and remain available during
We distinguish the following types of cookies:
2.1. COOKIES NECESSARY TO USE THE WEBSITE
Without the use of these cookies, the use of the basic functions of our website would not be possible. For example, we manage the status
of your order during a search on our website or your login status if you have registered on our site.
2.2. FUNCTIONAL COOKIES
We use this type of cookies to analyze and improve the use of the website. For example, we store your username for welcome and the
contents of the cart or store of your choice.
2.3. COOKIES FOR MARKETING PURPOSES (ANALYTICAL AND TARGETED COOKIES)
These cookies allow us to collect information about your use of our website to optimize your user experience on the site or to provide
targeted information that interests you. Most of the cookies we use are displayed after the search is complete or when most browsers are
closed (except Google Chrome, which does not automatically delete search cookies). These are so-called session cookies that analyze, for
example, to optimize the way in which users make online purchases. Other cookies remain on your computer for a few days and in rare cases
up to 13 months, so that we can, for example, use your computer or smartphone, recognize them when you next visit the site and welcome
them by calling on username (so-called permanent cookies). If you have signed in with your account, it is possible through different
You can adjust most browser settings to your liking. For example, you can set your browser to refuse or display all cookies after sending.
These settings do not guarantee the proper functioning of our website. You can also manually delete cookies in the browser. Some cookies
are provided by our partners. In that case, you will find a more detailed description of these cookies in this policy.
2.4 HOW TO MANAGE COOKIES
Most browsers, smartphones and other internet devices are set to accept cookies.
There are several options for managing cookies on your computer or device. You can change your search settings to prevent cookies from
being accepted or, depending on the browser you are using, you can get a warning when a website tries to serve cookies. Most browsers
allow you to set first-party cookies, but refuse third-party cookies.
You can delete cookies stored in the browser using the function of your browser. This does not mean that you will no longer store cookies
in the future, but it does give you the freedom to delete cookies after use. This function is often referred to as "delete cookies".
If you delete cookies on the browser of one device, cookies on the other device will not be automatically deleted. You must delete all
browsers on all channels individually.
At www.aboutcookies.org you will find useful information about managing cookies and blocking with different types of browsers.
However, please note that blocking or deleting cookies will not allow you to take full advantage of the Val-Travel Camp website,
Below are instructions for each browser:
HOW CAN YOU CHANGE THE SETTINGS FOR THE USE OF COOKIE
You can control the placing of cookies on your device via the settings in your internet browser. Read the instructions on the following
links to change your cookie settings:
6.5. Security and data protection
Val-Travel Camp offers the user privacy and protection of personal data, passwords and all other details on its website in accordance
When registering with the Val-Travel Camp online store, the user must create a password that he must keep to himself and not share with
others. The user is responsible for all actions and orders carried out under his username. The username and password are encrypted in the
Val-Travel Camp database. The connection between the site and the user's internet browser is secured with an SSL certificate, while the
payment security is provided by the payment institution in accordance with its protocols and certificates.
Val-Travel Camp does not wish to receive information through this website that is not closely related to the online shopping process.
Val-Travel Camp does not treat such information and materials as confidential information and is in no way responsible for it.
By submitting any information or material to Val-Travel Camp, the customer grants Val-Travel Camp an unlimited and irrevocable license to
use, copy, display, perform, modify, transmit and distribute such materials or information, and agree that Val-Travel Camp feel free to
use ideas, concepts, knowledge or techniques for any purpose. However, Val-Travel Camp will not disclose the customer / user's name or
otherwise disclose that the customer has sent him materials or other information unless: (a) he obtains the customer / user's permission
to use his name; or (b) prior notice to the customer / user that any materials or other information provided to any particular portion of
this site will be published or otherwise used in conjunction with the customer's name; or (c) is required by law to do so. Any form of
communication between the buyer / user is not considered confidential. If certain websites allow the publication of communications that
Val-Travel Camp will treat as confidential, this will be stated on those websites.
By posting comments, messages or other information on the website, the customer / user grants Val-Travel Camp the right to use these
comments, messages or information for promotion, advertising, market research or any other permitted purpose.
Material submitted or made available through the website is not considered secret, confidential, or trade secret. By submitting the
material through the website, Val-Travel Camp is authorized to use it indefinitely for any purpose, including reproduction, transmission,
publication, broadcast or use in any other way, without any obligation to pay.
6.6. Product information
Buying products through the online store offers a different shopping experience than in Val-Travel Camp stores, and you should pay
attention to the following details:
• The color of the product in the photo on the website may differ from the actual one.
• Products are delivered in the ordered quantity if available, so there is the possibility that Val-Travel Camp cannot deliver the order
in whole or in part.
• Not all products and promotions are simultaneously available in the online shop of Val-Travel Camp and in the shops of Val-Travel Camp.
In general, the prices expressed on the website are the same as those expressed in stores. But sometimes there can be a difference between
the price in the online store of Val-Travel Camp and the stores of Val-Travel Camp. In that case, the valid price for customers through
the online store is always the price published on the website at the time of purchase.
• Val-Travel Camp will try to keep the information on the website up-to-date as much as possible, especially in relation to the price of
the products and services offered.
• If there is such an error that significantly affects the customer's decision on the order, the customer reserves the right to cancel or
change the order, which cancellation or modification will be made immediately after review of the order and without delay to
Val -Travel Camp must be delivered.
6.7. Availability of products and services for distance selling
Val-Travel Camp reserves the right to withdraw any product from sale at any time. In such cases, Val-Travel Camp will return the full
amount to the Buyer of the undelivered and paid for product for those products that are no longer offered, regardless of why the product
was withdrawn from sale or the service was not performed. . Val-Travel Camp also reserves the right to timely change, suspend or
discontinue the provision of distance selling services.
The warranty is valid within the periods determined by the applicable regulations, from the date of delivery of the goods, and to exercise
the right to warranty, you need an invoice and a warranty certificate that you receive at the time of purchase. The warranty period and
everything that the warranty covers with regard to a product is stated with each product. The buyer is obliged to notify the seller of the
existence of visible defects within 14 days from the date of discovery of the defect, and no later than 2 years (for each product check
the warranty and duration) from the transfer of the risk to the Buyer, or from the date of delivery of the goods. In the event that the
duration of the warranty stated with each product is longer than that provided for in the regulations of the Republic of Croatia, the law
that is more favorable to the customer, namely Val-Travel Camp, applies.
To resolve product problems, Val-Travel Camp will inspect the product and decide on the exercise of warranty rights. In the event that
it is possible to make use of the rights under the warranty, Val-Travel Camp will, at its own discretion and in cooperation with the
Customer, decide on a suitable replacement. The seller will then repair the defective product or replace it with another identical or
similar product. In the event of repair or replacement with another, same or similar product under warranty, the seller bears the repair
costs and is responsible for spare parts and the operation of Val-Travel Camp employees or third parties hired to solve the problem but
only if the product can be repaired.
The seller becomes the owner of all defective parts that are removed during the repair. The warranty does not apply to products that have
been stored or assembled incorrectly, abused, misused, abused, altered, or cleaned by the wrong cleaning methods or the wrong cleaning
products. The warranty does not cover mechanical damage caused by improper use, for example, but not limited to cuts or scratches, damage
caused by impact, accident. The warranty does not apply if the products have been used outdoors, in a humid environment (with the exception
of certain products intended for outdoor use), or if the products have not been used as intended. The warranty does not cover
consequential or accidental damage.
In order for the warranty to be valid, special instructions for care, use and installation must be followed for each product.
6.9. Liability for impairment of goods
You are responsible for any diminished value of the goods as a result of improper handling of the goods, other than what was necessary
to determine the nature, characteristics and functionality of the goods.
Liability for material defects will be resolved in accordance with the provisions of the Consumer Protection Act, the Civil Obligations
Act and other applicable regulations.
6.10. To order
You must be at least 18 years old to register with the Val-Travel Camp online store. The Buyer / User is responsible for the correctness
and completeness of the data entered during registration and purchase. If the information entered during registration or purchase changes,
we recommend that you update your account as soon as possible.
The user interface guides the registration process. Registration is followed by an email with account information. Val-Travel Camp
reserves the right to cancel accounts that have been inactive for a long time.
Product orders can be made electronically.
By clicking the "Add to cart" button, the selected product will be added to the consumer's shopping cart. Products are considered ordered
when the customer goes through the full billing process. The Buyer will then receive an order confirmation by e-mail stating that the
order has been properly received.
If the ordered products are not available in the department store, the Buyer will be contacted by the Val-Travel Camp contact center
within 4 working days after the order has been created, after which he has received an email confirming that the order has been success
has been created. The agreement is concluded after the buyer has paid for the ordered products in full.
Val-Travel Camp will endeavor to deliver all products ordered by the buyer, but reserves the right to refuse the order in case of force
majeure or in cases where the fulfillment of the contractual obligation is significantly impeded. If Val-Travel Camp rejects the order,
the Buyer will be informed of this within 4 working days after confirmation of receipt of the order. The contract is considered valid
after the goods have been paid.
The price of the goods is stated on the web shop. The price shown is the price including VAT or other taxes applicable on the date of
collection or order.
The price listed on the web store is an invitation to users to purchase goods at that price. When you select a product, enter your
payment information and submit the order, make an offer to purchase the goods and collect it at the stated price. Acceptance of the
offer is considered given when we send you an order confirmation email and the sales contract is considered closed at that time.
Please note that the ordered goods are delivered at the prices that apply in the web store on the day of dispatch of the order,
regardless of the selected delivery date.
These conditions are an integral part of the sales agreement that is concluded via the web shop.
Val-Travel Camp may add or exclude a payment method at any time without special notice.
d) Delivery of goods
When the buyer completes the order on the webshop, Val-Travel Camp receives the notification and delivers to the buyer through the
selected delivery service throughout the territory of the Republic of Croatia. Delivery takes place in the shortest possible time, no
longer than 30 days. Exceeding the stated 30-day period is possible in exceptional circumstances of force majeure, of which the Buyer
will be informed immediately.
Val-Travel Camp will not change the terms of sale after the conclusion of the contract or cancel the delivery of goods, unless a
particular product is not available, in which it will immediately notify the Customer via the contact details provided during registration.
Val-Travel Camp can offer the buyer to choose another product instead of the unavailable product from the originally concluded contract,
but the buyer is not obliged to accept such an offer. In case of non-acceptance of the offer, Val-Travel Camp will fully return the paid
amount to the Buyer.
If the order contains several products, one of which is not available, Val-Travel Camp will notify the customer and the other products
ordered will be delivered in accordance with the contract.
Products must be properly packaged for the transport of goods. Adequate packaging of a consignment means placing the contents of the
consignment in suitable packaging (wrapper, box, suitcase, etc.) to prevent damage or degradation of the contents or contents of other
consignments during transit. The packaging must correspond to the contents and shape of the consignment, the size, weight and value of the
consignment and the conditions and length of the route to which it will be transported. In the event that the products are delivered to
the Purchaser in inadequate packaging causing them to be damaged in any way, the Purchaser reserves the right to return them and has all
rights under liability for material defects.
e) The right to unilateral termination of the contract and return of goods
Under the Consumer Protection Act, the buyer has the right to unilaterally terminate the distance contract within 14 days from the moment
the buyer, or a designated third party other than the carrier, has handed over the goods to which the contract relates. without
specification reasons. To ensure that the buyer can exercise the right to unilaterally terminate this agreement, he is obliged to notify
Val-Travel Camp of his decision to unilaterally terminate the agreement by means of an unambiguous statement that per post, fax or e-mail
will be sent to our e-mail address email@example.com.
In the unilateral contract termination statement, the purchaser must provide his name, address, telephone number, fax or e-mail address,
and may use a sample of the unilateral contract termination form available in Part B of the Contract. regulation regulating the buyer's
right to unilateral termination: http://narodne-novine.nn.hr/clanci/sluzbeni/2014_06_72_1354.html.
Val-Travel Camp will send the Buyer confirmation of receipt of such a statement as soon as possible. If you wish, you can contact us at
firstname.lastname@example.org for information about the method, possibilities and conditions for returning the delivered goods.
The return of the goods must be made by the buyer without delay, and no later than 14 days from the day on which he has validly notified
Val-Travel Camp, as previously described, of the decision to terminate the contract . It is assumed that the Buyer has fulfilled its
obligations on time if, before the expiry of the aforesaid period the goods to Val-Travel Camp or the person authorized to receive the
goods, sending or hands.
The direct costs for returning the goods (for example, in the case of returning the goods by mail) will be borne independently by the
Buyer. If the product cannot be returned by post in the usual way, you should contact Val-Travel Camp for information on how to return
In case of unilateral termination, Val-Travel Camp will refund the price paid by the buyer, including delivery costs, without delay and
no later than 14 days after receipt of the decision to unilaterally terminate the contract. Note that Val-Travel Camp may issue a refund
which we can do only after the goods are returned or until proof is furnished that the buyer has returned the goods.
The refund will be made in the same way as the buyer made the payment. In the event that the purchaser otherwise agrees to the refund of
the amount paid, or if he agrees to the host card, he will not bear any costs related to the refund.
f) Rights and obligations Val-Travel Camp is obliged to transfer the sold article to the Buyer at the time stated in the offer and in the
manner, after the Buyer has executed the order and paid the purchase price. Val-Travel Camp is responsible for material defects of goods
sold on the web shop in accordance with Croatian positive regulations, especially the Civil Obligations Act of the Republic of Croatia.
Val-Travel Camp only offers those products that are the exclusive property.
Val-Travel Camp is obliged to provide truthful information about the goods offered and to provide complete information about the payment
of the purchase price and delivery of the goods. Any defects in the goods, packaging or packaging of Val-Travel Camp must be stated and
described in detail.
The Webshop is temporarily limited or no available due to regular system maintenance or upgrades, due to technical problems, problems of
force majeure or other causes. Val-Travel Camp (as well as its affiliated third parties) is not responsible, regardless of the cause and
duration, for the unavailability of the web shop, any delay or interruption in the transfer of information, partial or complete
interruption or malfunction and / or technical problems that could lead to incorrect data processing and any claims or losses arising
The Buyer is aware of and agrees that Val-Travel Camp is not responsible for the correctness, reliability, as well as for the content
posted by the User. Texts, comments, photos, and other entries that users leave in the appropriate sections must be accurate and correct.
Full responsibility for each individual entry rests with the user who entered the data.
Val Travel Camp is not liable for any failure or delay in performance of any of its obligations under these Conditions or any of the
contracts in the event that this is the result of an action or event beyond the reasonable control of Val-Travel Camp , including failure
of public or private telecommunications networks. In this case, Val-Travel Camp will make all reasonable efforts to fulfill its
obligations as soon as possible after the termination of such extraordinary action or event.
g) Rights and obligations of the buyer
The buyer is obliged to pay for the price of purchased item and take it purchased upon delivery over. For all complaints, the Buyer is
authorized to contact Val-Travel Cam, as stated above.
The purchaser is liable for any diminished value of the goods from the moment of takeover, resulting from the handling of the goods,
except what was necessary to determine the nature, characteristics and functionality of the goods.
h) Resolve disputes related to online shopping
Regulation 524/2013 on online dispute resolution for consumer disputes, disputes related to online shopping can be resolved through an
ODR platform accessible; https://ec.europa.eu/consumers/odr/main/index.cfm.
This means that in case of a problem during an online purchase within the EU (defective product, inability to replace the product, etc.),
a complaint can be submitted via the link above.
The platform can be used by both consumers and traders, and complaints can be filed in any of the 23 official EU languages.
WITHDRAWAL FROM FALL-TRAVEL TEAM
• The user has the right to withdraw from the Val-Travel Camp Team loyalty program at any time by deactivating his individual profile.
• In case of inactivity of the Val-Travel Camp Team Individual profile within ten years from the date of the last use, the individual
profile will be canceled and all data stored on the account will be deleted.
PERSONAL DATA PROTECTION
• With a view to creating an individual profile as a condition for creating a club profile, or with a view to implementing the loyalty
program, the user undertakes to submit the following personal data: name, date of birth, e- email address, home address and zip code.
• The user also undertakes to provide personal data when purchasing products in the web shop in order to establish a contractual
relationship in which the party is located, or to take action at the request of the user before concluding the contract.
• The collected personal data is processed by Val-Travel Camp as controller within the meaning of the General Regulation on the
protection of personal data. Processing providers can be suppliers of IT support and system maintenance and affiliates Val-Travel Camp
for the purpose of implementing the loyalty program i.e. the execution of the purchase and sale of the contract to which the user is a
party,and Val-Travel Camp will do not share with other unauthorized persons.
• Val-Travel Camp may use personal data collected while joining the Val-Travel Camp team for marketing purposes to send newsletters,
promotions and on the loyalty program platform. This data can also be used for statistical purposes to allow Val-Travel Camp to better
understand the preferences and consumer habits of the User. Val-Travel Camp undertakes to process the personal data in the indicated
manner after the User's consent.
• The user can withdraw the consent at any time by making such a request to Val-Travel Camp via e-mail: email@example.com.
However, this does not affect the processing of the user's personal data prior to the withdrawal. Upon withdrawal of the consent, the
User's personal data will be deleted, except for those data Val-Travel Camp is legally obliged to keep.
• Respondents with regard to their personal data provided when creating the Individual Profile exercise all rights within the meaning of
the General Regulation on the protection of personal data: the right to access, the right to correction, the right to their consent revoke
and delete their data. Users can exercise their rights by email at: firstname.lastname@example.org
• Val-Travel Camp will store and process the collected personal data for the purpose of implementing the loyalty program in accordance
with this agreement, as long as the user is a member of the Val-Travel Camp Team loyalty program and one year after termination of
• Val-Travel Camp has appointed a personal data protection officer, who is available at the e-mail address email@example.com,
for any additional information related to the processing of the user's personal data. In addition, the user has the right to complain to
the Agency for the protection of personal data in case of dissatisfaction with the method of processing personal data.
Val-Travel Camp reserves the right to make changes to the Terms and Conditions, and the User is invited to regularly read the latest
updated version, available on the Val-Travel Camp website, www.kampoprema.val-travel .com
The regulations of the Republic of Croatia apply to this contract and any disputes will be settled in the competent court in Zagreb.